Who we are

We are an Australian based website development and hosting business trading as The UX Project. Our website address is https://projectux.com.au

What personal data we collect and why we collect it

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitorā€™s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is availableĀ here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

When you submit a contact form on our site, we retain your basic details in order to communicate with you. This information is not used for anything other than the intended use of the contact form and is not given to any other organisations unless explicitly requested by you.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We monitor our site traffic and visitor sessions using two main third party applications – Google Analytics and Hotjar. Data collected is anonymous and does not utilise any of your personal information, even those used in contact forms. The purpose of these applications is to gather site wide data that can inform us about our site’s performance.

Who we share your data with

Short answer, no one outside our organisation unless explicitly requested by you to do so. Requests to do so may include the establishment of third party application accounts on your behalf, or initiating a domain name registration. In these particular cases it is important we use your information so you have ownership of the accounts.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights regarding your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional Information

We make every effort to protect your data. Our website and computers are maintained and updated regularly to prevent any malicious attempts at retrieving anything on our system.

We use a secure payment platform for all our services so your Credit Card details are not stored or managed by us.

Data on our hosting services are protected by sophisticated security systems and we make every effort to ensure your data is secure.

In the event that our systems are breached and your data is compromised, we will make every effort to rectify the situation. First you will be issued with communication informing you of the breach, what has been compromised and steps to secure your information.

While you’re hosting with us we understand that your privacy is important to you. We may need to access your data if you’re utilising our web design or maintenance services. If we identify content that is in breach of the appropriate use agreements we are required to ask you to remove the content or risk your service being cancelled.

Your website content is safe with us. We will protect your privacy along with the privacy of your customers.